Terms and Conditions
All sales made by Inclusive Bakes are subject to the following terms and conditions. Nothing contained within these terms and conditions affects your statutory rights as a consumer. If there is anything you don't understand please feel free to contact us.
Please be aware that by paying the deposit accepting the contract you are agreeing to the following terms and conditions.
Handling & Transportation
Carry your cakes carefully.
1. Bags and boxes should be held upright, steady and level to avoid decorations from falling off, or a cupcake from toppling over.
2. Try not to hold more than one bag in one hand as this will make the cakes tilt and slide.
3. Party cakes shouldn’t be stacked on top of each other, to avoid decorations getting squashed.
4. If transporting by car, please place cake boxes onto a level, non-slip surface and try to avoid bumpy roads to ensure the cake keeps its shape! We recommend the car floor or the boot of the car - this is the most level surface in the car. Avoid placing cake on passenger seat as they are uneven surfaces.
5. Long journeys can cause the icing to soften which can affect the cake’s look, and on this basis please try to avoid your purchase being left outside the fridge for more than 45 minutes (or about 30 minutes in warm weather).
Please ensure that you read the information carefully as we at Inclusive Bakes cannot be held liable for damaged items caused by incorrect handling and transportation, once the purchase has been handed over to the customer.
Storage
Please transfer your cakes into the fridge as soon as possible, and keep them away from direct sunlight and heat sources. I recommend removing from the refrigerator about an hour before serving to make it optimum temperature for eating. If your cake sponge still feels hard, this means that it hasn’t reached normal room temperature, so just leave it out for a little longer prior to eating.
Decorations such as sugar flowers (if boxed separately) should be kept at room temperature and placed on the cake when it is ready to be served. If your cake has sugar flowers, please ensure it does not remain in the fridge for longer than 2-3 hours at a time to prevent the flowers from disintegrating.
Once the product is out of my hands I can no longer accept any responsibility for it.
Ordering
To avoid disappointment reach out a minimum of 4 weeks before your event to ensure availability. during the process of designing your cake, you will be able to receive a price quote and the opportunity to change details of your cake before finalising to invoice stage. Additional changes to the cake after the second price quote will incur additional charge, per change.
Cake orders with less than 2 weeks notice will have an applied 'rush order fee' applied automatically and only limited to receiving one price quote. Changes that are requested will incur additional charge, per change.
To secure your booking in my diary I require a 50% deposit. This is non refundable.
The remaining payment is due 14 days before you collect your cake.
In the event that you have booked your cake within 14 days prior to your collection date, you will be required to pay 100% of the price quote.
Allergies
Inclusive Bakes takes allergies very seriously. Please make any allergies/ intolerances known to me when making an order.
Inclusive Bakes bakery handles GLUTEN, SOYA, SULPHITES, DIARY, NUTS. Although Inclusive Bakes does not handle other allergens directly in the bakery there is a cross contamination risk of other allergens due to the manufacturing methods of products that we use. Inclusive Bakes products are therefore not suitable for someone with an severe allergy. Should you or your guests have an allergy, please make us aware ahead of ordering.
Food Colourings
Many of Inclusive Bakes products contain food colouring. Some food colourings may have an adverse effect on activity and attention in children. Please request further information if you wish.
Non-edible Decorations
Some cakes will have dowels inside the cake and cake boards between tiers. Some bakes will be decorated with non edible toppings / cake toppers. Please ensure that these are removed before cutting and serving the cake.
Cupcakes
Cupcakes are easiest to remove from packaging when chilled. Please remove them from the box as soon as they are taken out of the fridge.
Once the cupcakes are removed and displayed, they are best served 20-30 minutes after removing.